Comments on: Mailbox is now Tiscali http://www.jonmasters.org/blog/2006/02/27/mailbox-is-now-tiscali/ World Organi[sz]ation Of Broken Dreams Thu, 01 Dec 2011 20:35:15 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Malcolm Bradshaw http://www.jonmasters.org/blog/2006/02/27/mailbox-is-now-tiscali/comment-page-1/#comment-71458 Malcolm Bradshaw Thu, 05 Apr 2007 17:09:23 +0000 http://www.jonmasters.org/blog/?p=382#comment-71458 Hi Its not just me then, We punted to be a VISP (Virtual inetrnet Service provider) 4 years ago with MINX. Since then, bought out by 186K and just fallen flat on its face. They do not pay commission any more (Cash issues ?) The service aspect has just disappeared. Three weeks to answear important ADSL failure emails. Our phone bill was £180.00 last month just hanging on waiting for 186Ks support team to answear my call then to be told Oh send an email.!!!! We have 100 ADSL customers on our books and we am in the process of Migrating them all away to Eclipse. If I manage to get any MAC codes. Any way thats my winge. If there are any other VISP's out there, then move quick, 186k are too expensive and very very very poor. Malcolm Hi
Its not just me then, We punted to be a VISP (Virtual inetrnet Service provider) 4 years ago with MINX. Since then, bought out by 186K and just fallen flat on its face. They do not pay commission any more (Cash issues ?) The service aspect has just disappeared.
Three weeks to answear important ADSL failure emails. Our phone bill was £180.00 last month just hanging on waiting for 186Ks support team to answear my call then to be told Oh send an email.!!!!

We have 100 ADSL customers on our books and we am in the process of Migrating them all away to Eclipse. If I manage to get any MAC codes.
Any way thats my winge.
If there are any other VISP’s out there, then move quick, 186k are too expensive and very very very poor.

Malcolm

]]> By: Chris Greenshields http://www.jonmasters.org/blog/2006/02/27/mailbox-is-now-tiscali/comment-page-1/#comment-28484 Chris Greenshields Mon, 25 Sep 2006 12:14:17 +0000 http://www.jonmasters.org/blog/?p=382#comment-28484 Dear Jon, I ran across your blog about Mailbox 27/02/06 and for some reason it gave me some relief to know that other people are as pissed off about what happened to Mailbox after they were taken over by 186k. I have tried numerous times to speak to them over several months and have never got through. Usually the whole line is engaged but, at best, you get through to the desired option and then, wait... I gave up after 20 minutes. I tried getting a MAC key in order to move ISPs. I emailed them one day and one month later got a reply: "In reply to your query,unfortunately due to technical difficulties we are at present unable to provide any accounts with the required MAC keys, we are hoping to have this issue resolved shortly. Please reply to this mail should you still require the key, we will not be issuing MAC keys unless your account payment status is up to date." To me that reads: "We can't provide MAC keys at all. We can supply a MAC key if you require one and your account is paid up." How does that work? I wrote back saying my account is paid up and I still want a MAC key. I am waiting for a reply. I went to Ofcom and when you follow their website through on getting a MAC key, they tell you to follow Mailbox's complaints which is written on the back of their bills. I phoned Ofcom up and said: "Firstly, they don't send bills any more by default. Secondly, if you do manage to convince them to send a bill, there's no complaints procedure on the back." They said if Mailbox won't supply a MAC key, I'll just need to get disconnected and suffer the inconvenience of loss of service. He proudly told me that Ofcom are in consultation about MAC keys right now, but guaging his response, you can expect that I'll be in the same situation this time next year. I told him "Big deal. Ofcom should have sorted this out ages ago." He got defensive and huffy. I've dealt with Ofcom before. They are about as useless as the useless companies they are supposed to regulate. It is pathetic. I'm interested to know what you did after February. Did you inconvenience yourself by getting disconnected from Mailbox? If so, how? (paper letter to main office?) Chris Dear Jon,

I ran across your blog about Mailbox 27/02/06 and for some reason it gave me some relief to know that other people are as pissed off about what happened to Mailbox after they were taken over by 186k.

I have tried numerous times to speak to them over several months and have never got through. Usually the whole line is engaged but, at best, you get through to the desired option and then, wait… I gave up after 20 minutes.

I tried getting a MAC key in order to move ISPs. I emailed them one day and one month later got a reply:

“In reply to your query,unfortunately due to
technical difficulties we are at present
unable to provide any accounts with the
required MAC keys, we are hoping to have this
issue resolved shortly.

Please reply to this mail should you still
require the key, we will not be issuing MAC
keys unless your account payment status is up
to date.”

To me that reads: “We can’t provide MAC keys at all. We can supply a MAC key if you require one and your account is paid up.” How does that work?

I wrote back saying my account is paid up and I still want a MAC key. I am waiting for a reply.

I went to Ofcom and when you follow their website through on getting a MAC key, they tell you to follow Mailbox’s complaints which is written on the back of their bills. I phoned Ofcom up and said: “Firstly, they don’t send bills any more by default. Secondly, if you do manage to convince them to send a bill, there’s no complaints procedure on the back.” They said if Mailbox won’t supply a MAC key, I’ll just need to get disconnected and suffer the inconvenience of loss of service. He proudly told me that Ofcom are in consultation about MAC keys right now, but guaging his response, you can expect that I’ll be in the same situation this time next year. I told him “Big deal. Ofcom should have sorted this out ages ago.” He got defensive and huffy. I’ve dealt with Ofcom before. They are about as useless as the useless companies they are supposed to regulate. It is pathetic.

I’m interested to know what you did after February. Did you inconvenience yourself by getting disconnected from Mailbox? If so, how? (paper letter to main office?)

Chris

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