“Our plan has never changed and we are still committed to offering businesses all the benefits that a converged network has to offer. That, for us at 186k, means making further strategic acquisitions”
– Dominic Marrocco, new owner of Mailbox Internet Ltd.
So I got a bunch of mails back from 186K that basically merged all my existing correspondance into a single ticket, which was then closed. As others have stated on the various ADSLGuide fora, one could be forgiven in wondering whether these guys are now getting paid by the resolved ticket (look at the number of increments per week too). I whinged about this and got a call from another disgruntled customer who told me he’s had to send engineers out on site to deal with the “migration” efforts. He’s also requested around 5 MACs so far this week (the week is still young) to get his customers away from Mailbox. Interesting.
I’m going to get another line moved here ready for a new ADSL account, but in the mean time responded to their ignoring me with an offer to swing by in person for an appointment next week – if they can’t be bothered to call me or answer my questions then I’m quite happy to take my questions up to them.
Jon.
I have had trouble with 186K and Dominic Marrocco as well
186k are a pile of rubbish – their customer services are non- existant and despite getting e-mails to their senior board members I get no response so I have reported them to offcom-suggest every one does the same as offcom only react if they get several complaints.
What happened with your attempts to get a MAC code from 18K. I am with V21 which has been taken over by a Marrocco owned entity – its either 186k or Netservices or EzeeDSL depending which name pops up first. They refuse to give MAC codes and will be issuing an order to BT to terminate broadband services on 24th Nov. to my line.
I am reporting them to Ofcom.