“As a smaller ISP we like to present ourselves as being humans, not a faceless corporation that sticks rigidly to policy.”
— Mailbox Internet.
Tried calling Mailbox support lately? Or sales? Not had any luck? Me either. And they don’t bother to call you back. I’ve suggested it might be easier if I pop up to Leeds and have a coffee with them if talking to a customer on the phone is going to cause them too much inconvenience. I’m quite happy to actually do that too – that’s not a threat as I’m only interested in talking to them about the service since 186K took over and I’m happy to make an appointment. But it might be that it’s the only way to have that conversation.
Incidentally, Mailbox switched to TISCALI as a backend provider today (if my ADSL connection logs are to be believed) and are now nothing more than another virtual ISP in the 186K pile. Oh well. Well and truly dead. They didn’t send me any email I recall reading with the words “we’re going to fuck up your connection and screw up routing on existing sessions on Monday 27 Feb” but instead just silently broke it for a while. Lovely. That’s real nice. Thanks folks!
I’m very likely to switch to the folks at Blackcat (BCN) but only if they give me a t-shirt and that’ll take some time as I can’t just literally switch (I’m not wires only). It’ll be too much hassle to not just have two services for some level of continued service but that’ll also mean I need a line moving to another location first. Anyone else interested in writing a formal letter of complaint to Mailbox about their service these days? If you’d like to get involved in asking them what the heck went wrong, drop me a line. I’m quite happy to follow this for a while in the name of the greater good of getting better service.
Here’s my most recent mail to Mailbox/186K:
I’m a customer of Mailbox Internet. I have been for quite some time.
Service has not been so good lately and again was unavailable earlier today. I tried calling and was assured of a call back as soon as someone was available, but had no call. I’d really like it if you could go ahead and get them to call me as promised (+447776131337) because it’d be great to find out when the service is going to be back to the old Mailbox standard.
Anyway. If that’s going to cause you too much inconvenience (I appreciate that making phone calls can be quite a demanding experience) then I’m happy to come meet with your representatives in person instead, if that’s easier for you. Just let me know – I’m down in Reading, but it’s really no hassle to sort out an appointment if that suits you. It’s a little harder than it was talking to or visiting Mailbox, but those are the breaks in life.